Management (preferably in software or SaaS environments) Experience with data reporting, dashboard creation (e.g., Power BI, Looker Studio, or similar), and KPI monitoring Familiarity with tools like Jira, Confluence, Slack, Microsoft Office Suite PMP, PRINCE2, or Agile/Scrum certifications are a strong plus. If you feel like you would be a suitable candidate and would like to make an More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Outsource UK lTD
Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with … users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting More ❯
