Service Team Manager
- Hiring Organisation
- EXL
- Location
- Warrington, Cheshire, UK
- Employment Type
- Full-time
when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk … similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities