2 of 2 Permanent Support Consultant Jobs in Cheshire

Customer Support Consultant Sale, Manchester Up to £24k Permanent Full Time 36 hours per week plus amazing benefits, 4pm finish on Fridays. Career Growth: Benefit from superb potential for career development in technical or customer-focused specialisms, with ongoing CPD opportunities. Hybrid Working: We work a 36 hour week and enjoy a flexible work arrangement with 2 days … an additional 3 days over Christmas and bank holidays. You also get your birthday off! Comprehensive Benefits: We offer a company pension scheme and access to private healthcare to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management … to £24k (depending on experience). You'll also enjoy a comprehensive benefits package including company healthcare scheme, generous pension contribution and free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will More ❯

have a knack for problem-solving and a desire to develop your technical abilities? This is the ideal opportunity for a customer-focused professional, interested in providing software application support for our leading Learner Management System and Case Management System, with the opportunity for career growth in the company to more technical or customer focused roles. The successful candidate … will receive full training on our systems, which includes front and back end user training. Responsibilities and Duties As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring … support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Liaise with the relevant internal teams including development and implementation Maintaining strong relationship with external and internal customers Creating and maintain supporting documentation for internal use DAILY TASKS: Logging support tickets from customers in our ticketing More ❯