4 of 4 Permanent User Acceptance Testing Jobs in Cheshire

understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand … Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable ...

understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand … Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable ...

system configurations * Collaborate with technical teams to ensure alignment between business needs and system capabilities * Oversee data migration, integrations, system testing (SIT/UAT), training, and go-live activities * Develop process documentation, user guides, and training materials * Provide post-implementation support and drive continuous improvement initiatives * Coordinate with ...

application support issues Managing and progressing incidents through to resolution Supporting a Salesforce/CRM environment on a day-to-day basis Troubleshooting user, access, workflow and integration-related issues Escalating more complex platform issues where required Supporting system improvements, testing and ongoing platform enhancements Working closely with … fast-paced environment Desirable: Salesforce Administration exposure Experience within healthcare, pharmaceutical or regulated environments Exposure to ServiceNow or similar ticketing systems QA/UAT support experience This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise ...