delivering reliable, scalable, and secure IT solutions tailored to the needs of commercial properties, science parks, and SMEs. Our comprehensive services include IT support, broadband connectivity, telephone systems, and proactive cybersecurity protection. Modern Networks ensures business continuity through data backup and disaster recovery solutions, optimises performance by managing IT infrastructure More ❯
provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision More ❯
who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key point for troubleshooting and decision-making. You will guide the … skills for effective interaction with customers, suppliers, and internal teams. * Customer Service: A customer-focused mindset. * Technical Aptitude: Solid understanding of Telephony VoIP and Broadband technologies, with a willingness to stay updated on industry trends. * Problem Solving: Proactive in identifying and resolving issues efficiently. * Attention to Detail: Ensures accuracy in More ❯
love to find out where and how you have previously achieved desired results and benefits in a similar role. Gigaclear is a growing Fibre Broadband (FTTP/FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering … those communities with broadband to rival any city. More ❯
chester, north west england, united kingdom Hybrid / WFH Options
Connect Fibre
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is … and general support to customers across multiple channels, including telephone, chat, social and email • Ability to diagnose and troubleshoot technical issues related to our broadband and telecommunication services. • Manage and close tickets within agreed service levels, recording all activity accurately and efficiently on internal systems, to ensure we meet customer … 37.5 hour week with some shift pattern. Experience: • At least 12 months experience working in a contact centre, within the Fibre/Telecoms/Broadband/Media industry • Excellent customer service skills gained working with a diverse customer base and a wide range of issues and incidents. • Experience of working More ❯
