1 to 4 of 4 Permanent Customer Experience Jobs in Chester

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

potential to hold these values, as for this position, we ask you to have the following key skills: Good numeracy and data interpretation skills Customer Experience Skills Excellent communication skills (written and verbal) Understanding of factors affecting price levels Proven negotiator in difficult situations Strong commercial awareness (ideally … within the holiday lettings or travel and tourism industry) Understanding of browser based IT systems Experience using MS Office suite (Excel etc) Although standouts will also have: Data analysis experience Pricing background Understanding of demand elasticity and revenue management Experience of contract and commercial terms negotiation Ability … to effectively communicate with other teams to influence change Experience of working within the travel and tourism industry and/or property sectors (e.g. estate agency or residential lettings) ?? If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow more »

pivotal role in their ongoing success. This is a standout chance to make your mark within a globally recognised brand known for its innovation, customer focus, and dynamic work culture. What You'll Bring to the Table: Experience and Passion: With at least 2 years of B2C CRM … experience, you're adept at executing strategies, segmentation, A/B testing, and driving engagement. Your background in ecommerce positions you perfectly to understand and enhance the customer journey. Technical Savvy: Your familiarity with GA4 and Salesforce Marketing Cloud sets you apart, enabling you to leverage these platforms … outcomes to inform decisions and strategies is where you excel. Why This Role? Impact: As a CRM Executive, your work directly contributes to enhancing customer experiences and driving success in a digital-first world. Growth: Beyond a competitive salary and generous benefits, you'll find opportunities for professional development more »