Blue Planet Advanced Technical Support: BPUAA Support EMEA
- Hiring Organisation
- Ciena
- Location
- Chester, Cheshire, UK
- Employment Type
- Full-time
customer cases, with a focus on UAA. Diagnose and resolve production and non-production issues in collaboration with internal teams. Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation. Perform root cause analysis (RCA) and document resolutions and learnings. Share customer feedback with … related field. Experience: 3+ years in software technical support, preferably in telecom or network management domains. Technical Expertise: Strong Linux and scripting (Shell) skills. Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap. Familiarity with PostgreSQL, Neo4j, ClickHouse. Understanding of SNMP, Netconf