phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems ActiveDirectory tasks (password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation New user onboarding and IT … asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows 10/11, Microsoft 365, and ActiveDirectory Solid grasp of networking basics (DNS, DHCP, IP) Excellent communication and customer service skills Strong time management and prioritisation Passion for technology and helping others Desirable Skills: Experience with RMM More ❯
drive continuous improvement and shape the long-term evolution of our identity services. Key responsibilities: Design & Deploy: Build and configure a new identity platform using Windows Server 2022, ActiveDirectory, and ADFS. Integrate & Secure: Establish and manage federation services and authentication trust relationships. Optimise & Automate: Identify opportunities for automation, monitoring, and performance enhancement. Collaborate & Deliver: Work … requires strong technical depth, attention to detail, and the ability to work collaboratively in secure, high-stakes settings. Essential skills and experience: Extensive experience with Windows Server 2022, ActiveDirectory, and ADFS. Strong understanding of identity federation using SAML, OAuth 2.0, and OpenID Connect. Proficiency in Single Sign-On (SSO) and Role-Based Access Control (RBAC More ❯
technology Working closely with outsourced service providers to ensure high-quality IT service delivery Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, ActiveDirectory, DNS, IIS, SQL Server and cybersecurity frameworks, Actively contributing to the organisation's robust security posture, supporting in house CRM Managing hardware assets, supporting business applications … WOULD LOVE TO SEE: Proven experience working with outsource service providers and managing third-party relationships Hands-on experience with insourced technologies and key Microsoft infrastructure such as ActiveDirectory, DNS, IIS, and SQL Server Experience with M365 and Azure cloud technologies Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency Knowledge of More ❯
out-of-hours business operations. Skills & Experience Proven experience in an IT infrastructure support role. Strong knowledge of AWS administration . Experience with Microsoft Server, Office 365, and ActiveDirectory . Understanding of networking principles , including Wi-Fi infrastructure. Proficiency in PC setup and configuration . Strong problem-solving, organisation, and communication skills. A proactive, flexible More ❯