1 of 1 Permanent Lead Jobs in Chippenham

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve … there is a need to attend customer locations and other NEC offices. Responsibilities Delivery within NEC for; Incident Management excluding Major Incident Management Service Desk function The ability to lead a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. Input into the measurement, monitoring and review … Possess good customer service skills and an ability to innovate Good verbal communication and business writing Working knowledge and experience of the ISO 20000 Service Management Standard Ability to lead from the front and mentor both direct reports and the wider team to achieve the best they possibly can Essential Qualifications ITIL v3 Foundation ITIL v3 Intermediate Qualification You will More ❯