2nd Line IT Support Engineer
SN15, Chippenham, Wiltshire, United Kingdom
Edenhale
ensure compliance and security. EDUCATION + EXPERIENCE + KEY TRAITS • A bachelor’s degree in computer science, Information Technology, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous. • Prior experience in a technical support role or help desk environment is desirable. • Proficiency in troubleshooting hardware, software, and network issues. Familiarity with operating … systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective solutions. • Ability More ❯
Employment Type: Permanent
Salary: £28000 - £30000/annum plus benefits
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