1 of 1 Permanent Microsoft Office Jobs in Chippenham

2nd line support analyst – Windows, Office, networking, ITIL, G Suite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology infrastructure. KEY ACCOUNTABILITIES • Respond to … ensure compliance and security. EDUCATION + EXPERIENCE + KEY TRAITS • A bachelor’s degree in computer science, Information Technology, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous. • Prior experience in a technical support role or help desk environment is desirable. • Proficiency in troubleshooting hardware, software, and network issues. Familiarity with operating … systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective More ❯