Head of Outsourced Services
- Hiring Organisation
- Alexander Mae (HR) Ltd
- Location
- Chippenham, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. … outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth ...