1 of 1 Permanent Mobile Device Management Jobs in Chorley

first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk … ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯