relevant Company and IT policies and procedures. To undertake any other relevant duties appropriate to the grade, and commensurate with the post holder's skills and experience, as directed by the Servicedesk Manager and/or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or … Azure Active Directory Microsoft Messaging Services (Exchange) Microsoft cloud technology stack Networks (WAN/LAN/Wireless) Mobile Device Management Security and Anti-Virus Skills & Personal Qualities: Organisational/problem solving skills Excellent communication skills, both verbal and written Ability to work independently, under pressure and … to deadlines Excellent customer service skillsmore »
and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT … they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system … ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/skills/experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience more »
Midlands and Lancashire Commissioning Support Unit
are looking for an enthusiastic, self-motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in … practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible approach to a varied workload and have the ability … and collaborative partner organisations as appropriate to ensure contractual obligations are achieved and escalations/complaints are minimised. The successful candidate will have excellent organisational and communication skills, good ITIL knowledge and will ideally have worked in an IT environment with Specialist knowledge of IT Service Management principles. more »
