Tier 2 Service Engineer
- Hiring Organisation
- Netcentrix
- Location
- Chorley, England, United Kingdom
including server upgrades, cloud migrations, and network improvements Provide support during new client onboarding, including configuration and deployment of hardware/software Client Management & Communication Ensure timely and clear communication with clients regarding ticket progress, including expected timeframes for resolution Help maintain high levels of customer satisfaction by delivering … Analytical Problem Solving Strong analytical thinking skills, able to methodically troubleshoot complex issues Ability to perform root cause analysis to prevent recurring issues Communication Excellent communication skills, capable of explaining technical concepts to non-technical users Professional and clear in written and verbal communications, ensuring clients are informed ...