Onsite AV Team Lead - Roles and Responsibilities: Principal onsite AV Technician delivering and supporting a break-fix contract with a prestigious Law Firm, based in London. Responsible for maintaining high levels of client satisfaction. Empowering users to be more self-sufficient by running a … assignments among the AV Technicians. Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program / survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end / remote … troubleshooting on VC systems across the estate. i.e.- Cisco / Microsoft Teams rooms. Be competent in the AV Technicians day-to-day duties and capable of performing their duties. Working with the clients IT team and vendors (such as Network Operations / IT / ) to resolve faults More ❯
customer on one or multiple sites that are covered within the contract. The Onsite engineer will be responsible for providing basic hardware and 1st / 2nd line support on site, as well as PC and laptop imaging, moves, changes and installation of hardware, plus helpdesk, desktop, video audio and … printer support. The responsibilities and scope of the role may vary depending on the statement of work / contract. Key responsibilities Deliver onsite services for a CDW client, providing end user technical support including desktop computing and corporate IT services Provide support services for a range of IT equipment … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Likely already holds one or more of: CompTIA A+ / N+; MCDST; ITIL Foundation v4 ·May have, or More ❯
customer on one or multiple sites that are covered within the contract. The Onsite engineer will be responsible for providing basic hardware and 1st / 2nd line support on site, as well as PC and laptop imaging, moves, changes and installation of hardware, plus helpdesk, desktop, video audio and … printer support. The responsibilities and scope of the role may vary depending on the statement of work / contract. Key responsibilities Deliver onsite services for a CDW client, providing end user technical support including desktop computing and corporate IT services Provide support services for a range of IT equipment … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Likely already holds one or more of: CompTIA A+ / N+; MCDST; ITIL Foundation v4 ·May have, or More ❯
Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices; Coordinate … to resolve hardware and software problems, as required; Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location / onsite; Interface with hardware and software vendors for planning … workstations, peripherals and telecommunications equipment, as required; Document changes to inventory use and configuration. Requirement's ITIL V3 Foundation Certification (recommended); Microsoft Operating System / Office Certification(s) will be an asset; Advanced MS Office 365 skills; Scripting, coding skill will be considered an advantage; Able to solve simple More ❯
Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices; Coordinate … to resolve hardware and software problems, as required; Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location / onsite; Interface with hardware and software vendors for planning … workstations, peripherals and telecommunications equipment, as required; Document changes to inventory use and configuration. Requirement's ITIL V3 Foundation Certification (recommended); Microsoft Operating System / Office Certification(s) will be an asset; Advanced MS Office 365 skills; Scripting, coding skill will be considered an advantage; Able to solve simple More ❯
network maintenance, repairs, and upgrades with minimal impact on the production network. Calculate and document equipment power requirements, coordinating with Engineering, Facilities Operations, and / or colocation vendors to meet these needs. Collaborate with Network Engineering, Logistics, and equipment vendors to integrate new equipment and technologies into the production … new circuits and engage with vendors to troubleshoot out-of-service or faulty circuits. Manage task and incident queues and participate in ongoing DC / POP deployment projects. Utilize internal tools and scripts to configure, monitor, and repair servers and network equipment. Develop internal documentation and conduct training as … optimization, including re-stripes, migrations, upgrades, swaps, and capacity upgrades. Knowledge of DCN and experience in DCN installation, migrations, and upgrades. Experience in break-fix support. Familiarity with Juniper, Ciena, Infinera, Cisco, Arista, and ZPE systems (Network Deployment). Strong attention to detail with More ❯
network maintenance, repairs, and upgrades with minimal impact on the production network. Calculate and document equipment power requirements, coordinating with Engineering, Facilities Operations, and / or colocation vendors to meet these needs. Collaborate with Network Engineering, Logistics, and equipment vendors to integrate new equipment and technologies into the production … new circuits and engage with vendors to troubleshoot out-of-service or faulty circuits. Manage task and incident queues and participate in ongoing DC / POP deployment projects. Utilize internal tools and scripts to configure, monitor, and repair servers and network equipment. Develop internal documentation and conduct training as … optimization, including re-stripes, migrations, upgrades, swaps, and capacity upgrades. Knowledge of DCN and experience in DCN installation, migrations, and upgrades. Experience in break-fix support. Familiarity with Juniper, Ciena, Infinera, Cisco, Arista, and ZPE systems (Network Deployment). Strong attention to detail with More ❯
