2 of 2 Permanent Capacity Planning Jobs in the City of London

improvement. Main responsibilities: Develop and maintain a global operations performance framework aligned to strategic objectives. Define and implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-cause analysis and improvement programmes across regions. Manage quality assurance frameworks … annual leave + bank holidays + option to buy and sell 10% employee pension contribution Life Assurance, plus much more Requirements: Proven experience in operations performance, analytics, or workforce planning in a global insurance environment. Experience designing and operating performance management frameworks, management reporting, forecasting and capacity planning at scale Strong analytical skills with expertise in BI More ❯

and robust RCAs/post-mortems. Safer, faster releases (blue/green, canary, feature flags) in partnership with Trading, Quant, and Engineering. Mature observability (logs/metrics/traces), capacity planning, and performance tuning for low-latency flows. Strong production hygiene and controls aligned to MiFID II/MAR/best-ex. Leadership of the London on-call More ❯