2 of 2 Permanent Compliance Management Jobs in the City of London

that third-party technology and service providers deliver exceptional performance and value. This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get … to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship … Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality outcomes through effective engagement. Serve as the primary point of contact for key vendors, maintaining strong relationships and ensuring service alignment with business needs. Lead Monthly Service Reviews (MSRs) and Quarterly Business Reviews (QBRs) to assess vendor performance, service improvements, and future roadmaps. Ensure More ❯

evolve the operational infrastructure supporting a globally distributed technology and product ecosystem. Team Leadership: Hire, mentor, and scale high-performing operations, support, and cross-functional execution teams across logistics, compliance, and service delivery. Strategic Execution: Partner with product, engineering, and business leaders to translate organizational vision into scalable and efficient operational processes. Process Optimization: Ensure internal operations are streamlined … cost-effective, and scalable across global teams and business units. Risk & Compliance Management: Champion operational risk mitigation, regulatory compliance, and best practices in security, procurement, and vendor management. Ecosystem Engagement: Foster relationships with strategic partners, service providers, and community stakeholders to support organizational growth. Cross-Functional Coordination: Align operations with product delivery, finance, investor relations, and strategic … initiatives to ensure seamless execution. Key Requirements 8+ years of experience in operations, business management, or technical program management, with at least 3 years in a senior leadership role. Proven experience scaling operations in high-growth or distributed environments (e.g., cloud-native, global teams, remote-first). Strong familiarity with blockchain/Web3 ecosystems, including decentralized networks, compliance More ❯