1 to 25 of 148 Permanent Customer Experience Jobs in the City of London

us at www.monotype.com. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with … technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important role … follow-up. Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage. Support field Account Managers with contracts and other administrative tasks. Answer existing customer queries and spot opportunities for future sales. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of More ❯

us at www.monotype.com. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with … technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important role … follow-up. Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage. Support field Account Managers with contracts and other administrative tasks. Answer existing customer queries and spot opportunities for future sales. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and … with our clients. What You Will Do: Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace Serve in client … support from brand/content strategy and analytics teams Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency Experienced in life sciences marketing, including both HCP and patient Strong analytical skills Expert in engagement channels and technology widely used in Life More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯