9 of 9 Permanent Customer Experience Jobs in the City of London

and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands. Contact Centre Transformation Consultant Hybrid Working (UK-based with travel to client sites as required) Full-time | Permanent Salary … and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands. About the Role As a Transformation Consultant, you'll partner directly with clients across a range of industries to help … them achieve their customer experience (CX) vision. You'll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact. In this role, you will: Lead client engagements : Take ownership of transformation projects, delivering against clearly defined milestones and success measures. Assess and optimise current-state operations : Identify gaps in process, systems, and More ❯

organisation offers excellent training, career progression, and long-term prospects. You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in … least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash beneficial Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship/summer job) A motivated self-starter with a problem … to understand the intricacies of the product You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team) Manage customer issues from initial report through to resolution Basic troubleshooting, and escalation of issues to the tech team Give an excellent customer experience throughout the resolution process What More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

a background in ATL media, media analytics and operations or large-scale performance marketing, and apply this to develop processes and tools that turn complex workflows into simple, delightful customer experiences. You have a mix of strategic vision and hands-on project management skills, and are comfortable embracing ambiguity. Your ability to quickly understand the business context and priorities … multiple priorities at the same time. You are able to work autonomously, adept at building positive relationships across a wide range of teams, functions and locations, and have demonstrable experience in stakeholder engagement. We are looking for someone who is highly organized and comfortable working in a fast-moving, dynamic and data driven environment. This role is based at … media agency, internal and external measurement partners across Europe and US central team, aligning measurement project and supporting data collection, acquisition and validation. BASIC QUALIFICATIONS 6+ years relevant professional experience in media planning, media finance or media buying. Have experience in media research, insights or data analytics. Robust technical knowledge of media buying and reporting systems. Solid understanding More ❯

opportunity to play a leading role in the development and launch of a major new mobile app scheduled for release in September 2025. The successful candidate will have extensive experience in React Native development, combined with a passion for delivering seamless mobile experiences across iOS and Android platforms. Main Purpose of the Role: * Take ownership of mobile app design … deliver business-critical solutions. Key Responsibilities: * Translate UI/UX designs and wireframes into high-quality, reusable React Native code. * Optimise app components for performance, responsiveness, and smooth user experience across iOS and Android devices. * Develop scalable, maintainable front-end architecture with reusable components and libraries. * Integrate native modules and third-party APIs as needed. * Manage end-to-end … in design forums, sprint planning, and retrospectives. * Work closely with security, operations, and compliance teams to meet regulatory and security standards. What They Are Looking For: * 5+ years of experience in mobile app development with significant hands-on React Native expertise. * Strong knowledge of iOS and Android platform fundamentals. * Solid understanding of UI/UX principles and best practices More ❯

our Director Data Centre Commissioning is to support the Managing Principal to drive the delivery of the financial targets, efficiently following the defined processes whilst at all times ensuring Cx services have been safely, diligently and accurately planned, managed, executed and recorded and all obligations in managing our people and our client commitments are met. Responsibilities In the role of … Director Data Centre Commissioning, we'll count on you to: Drive consistent and effective communication across Cx and the Enterprise Support development and successfully deliver of financial budgets and forecasts. Serve as a Senior/Escalation point for Selected key clients. leverage company-wide project delivery tools and systems to ensure successful project delivery, workload forecasting, staff recruitment and development … future engineering expertise in the company. Lead as required to support the bid process through delivering high quality, commercially viable bid documents Support the Managing Principal in running the Cx Business class assisting with all aspects of quality management. Ensure No Claims are made on PI, ensure all Contract documents are diligently checked. Subject to approval, interview and recruit new More ❯

a range of Insurance clients, in a senior, hands-on role. As a Solution Architect you will help clients to solve a wide range of business problems, designing exceptional customer experiences and products, ensuring they get the most of out of technology solutions to enhance business capabilities. You'll be a pivotal member of the team in an outcome … orientated role. Location/WFH: There's a hybrid work from home model with 2-3 days a week in the London, City office. About you: You have strong experience as a Solution Architect with a range of skills including modern solution design, target operating models, solution estimation and planning or architecture governance You have strong experience with … Guidewire and/or Verisk You have public cloud experience, ideally multi-cloud, AWS, Azure, GCP You have a good understanding of security concepts such as IAM and Offensive Security You have a strong understanding of the end-to-end technology delivery cycle with experience of working with Agile teams (product, engineering and software delivery) You are degree More ❯

for that at this stage. Job Specification What does an Associate Technical Author/Writer do? We are looking for an Associate Technical Author/Writer (1-2 years experience) who is interested in working within new product development and contributing to the delivery of high-quality product documentation for electronic consumer goods. You will be responsible for generating … brands, including product descriptions, instruction manuals, box artwork, and other product-related content. Working within the Product Development team, we are seeking someone who is passionate about the overall customer experience. You will help identify ways to apply customer insight to improve how users interact with our products, ensuring they can get the most out of them. This … timely, high-quality output. Generate and manage QR codes with relevant additional information for our customers. Assist other teams with ad hoc copy tasks appropriate to the role. Skills & Experience Required 1-2 years experience in a similar role. Exceptional English and grammar skills. Meticulous attention to detail, proofreading and editing skills. Well-developed research skills with a More ❯

Graduate Recruitment Consultant Location: London, United Kingdom About Us: My client is a market-leading Financial Services and Technology recruitment consultancy, recognized for our standards of best practice and customer experience. Through honest, collaborative, and effective relationships, we have developed a track record as a leading supplier to some of the world’s best-known Financial Institutions, as well … within this sector. Source, engage, and assess high-caliber candidates for roles in financial services and technology. Manage the recruitment process from initial contact to placement, ensuring a positive experience for both clients and candidates. Build and maintain strong relationships with clients and candidates, providing exceptional service and demonstrating our core values in all interactions. Stay informed about industry More ❯