7 of 7 Permanent Digital Customer Experience Jobs in the City of London

Banking & Finance We are seeking a Senior UX Designer with deep expertise in user research and banking & financial services to design intuitive, compliant, and customer‐centric digital experiences. You will lead research-driven design initiatives across complex financial products, working closely with product managers, engineers, business stakeholders … ensure feasible and high-quality implementation Mentor junior designers and researchers Advocate for user‐centered and research‐led design culture across teams Required Skills & Experience UX & Research Skills 8+ years of professional UX design experience Strong command of UX research methods and mixed‐method analysis Proven experience ...

will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‐first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‐winning iconic design … diversity of perspectives, skills and backgrounds of our team. About the Role As a Senior UX Designer, you will be a champion for user experience, leading the definition and delivery of digital products that are grounded in deep user understanding and evidence‐based decision‐making. ...

final implementation. This role goes beyond execution you will be expected to influence design direction, champion motion as a core part of the product experience, and help set quality standards across the team. You will bring a strong point of view on motion, interaction, and storytelling, alongside a deep … attention to detail across all motion outputs Proactively manage priorities, balance multiple workstreams, and deliver high‐quality work to tight deadlines Skills and Experience You will be an experienced Senior Motion Designer with a strong portfolio demonstrating both creative excellence and strategic thinking. You will bring: Proven experience ...

industry‐leading. Key Responsibilities As a Senior Service Designer, you will: Lead the design of end‐to‐end services, ensuring coherence across user experience, operational processes, and enabling technology Own service design work from discovery through to delivery, translating complex problems, user needs, and business goals into actionable service … ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely with UX Designers and Researchers to connect service‐level intent with detailed experience design Work in partnership with Product, Engineering, and Delivery teams to ensure services are feasible, scalable, and sustainable Communicate service concepts, design rationale ...

user centred and evidence‐led approach within project teams Manage multiple research activities in parallel, delivering to agreed timelines and quality expectations Skills and Experience You will be an experienced UX Researcher with a strong foundation in research practice and a track record of delivering impactful insights. You will … bring: 6+ years’ experience working as a UX Researcher or User Researcher in an agency, consultancy, or product‐led environment Solid experience running end to end research with minimal supervision Strong knowledge of user centred design principles and research methodologies Confidence selecting and applying appropriate research methods based ...

Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise … quality of output and its measurable impact on customers and the business. The Head of Design will have: Strong design leadership and strategy experience at leading consumer brands Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content ...

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution … human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios. This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience. Generative AI embedded across the workforce ...