6 of 6 Permanent IT Support Analyst Jobs in the City of London

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and … Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service … Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported More ❯

IT Support Analyst £35,000 - £40,000 per annum Full time – Central London – Office based 5 days per week Is this the IT Support Analyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard an IT Support Analyst to focus on 1st/… 2nd Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 250 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate. One business … provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous. Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Salary Range - £45,000-£50,000 Annually Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with … a focus on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office … office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to … be part of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day … to-day operations while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates More ❯

to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯