2 of 2 Permanent IVR Jobs in the City of London

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

systems with advisor facing applications, data sources, workforce management tools and other platforms that present and drive customer interactions. In-depth understanding of call routing, alternatives to IVR (Interactive Voice Response) design, and multi-channel contact strategies to ensure customers get an immediate response and connected to a colleague with the knowledge, skills and permissions to provide an excellent customer More ❯