point of contact for IT issues, providing technical support to end-users. Troubleshoot and resolve problems across Windows and macOS devices. Support mobile device management tools (e.g., Intune or Jamf). Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure. Monitor and manage tickets through the IT service desk system. Provide basic networking support (Wi-Fi, DNS More ❯
MacBooks, iMacs, iPads, etc.) Troubleshoot hardware, software, network, and system-related issues specific to Apple products Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji) Install and maintain macOS updates, patches, and software packages Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares) Educate users on … Desirable Qualifications: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) Personal Attributes: Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under More ❯
