NOC Engineer – Optical Transmission & IP
City of London, London, United Kingdom
SUBCO
and resilience of SUBCO’s digital backbone. Key Responsibilities Proactively monitor all network infrastructure, including fibre systems, optical transmission, IP routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change … Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the ability to effectively manage customer expectations and internal escalations under pressure Strong documentation habits, including incident summaries, PIRs, and More ❯
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