8 of 8 Permanent SLA Jobs in the City of London

escalation point for complex 3rd line technical issues across infrastructure, servers, and networking Provide support services to both contracted and non-contracted clients, ensuring SLA compliance Assist with pre-sales activities, including technical design, surveys, and solution recommendations Collaborate with internal teams and stakeholders to ensure smooth project delivery Recommend ...

engineering or product position. What You'll Own Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.Platform Change Oversight ...

level technical application support to end users Manage relationships with key stakeholders as well as with the external MSP Monitor service levels and ensure SLA’s are met Support with MI reporting & service catalogue management What they are looking for: Proven application support experience with SaaS based applications A general ...

internal executives. Core Responsibilities 1. Global Client Ownership & Leadership 2. Strategy & Commercial Direction 3. Cross-Functional Orchestration 4. Product, Technology & Innovation Oversight 5. Governance, SLA & Risk Management 6. Scalable Operating Model & Growth Enablement ...

working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

enterprise environment Strong involvement in contract lifecycle management (renewals, obligations, commercial terms) Experience challenging suppliers on performance, service quality, and commercial outcomes Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting Exposure to cost transparency, consumption analysis, or optimisation initiatives If your experience does not include the above … ensure that vendor relationships are well-managed, commercially controlled, and continuously improving. What You'll Own Vendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement. Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts ...