9 of 9 Permanent SLA Jobs in the City of London

Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

network services. Review and implement change requests in line with governance, risk, and compliance requirements. Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks. Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities. Deliver onsite troubleshooting, configuration, and infrastructure improvements ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers ...

operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform ...

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with ...

operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets click apply for full job details ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management click apply for full job details ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management. Key Responsibilities: Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using IaC and CI/CD. Lead resiliency and disaster … providing operational support and automating fixes to improve reliability and user experience. Job Requirements: Practical knowledge of SRE principles, including SLO/SLI/SLA design and error budgets. Strong experience with AWS (e.g., EC2, S3, IAM, VPC, CloudWatch) in production environments. Experience with observability tools and monitoring/alerting ...