11 of 11 Permanent SLA Jobs in the City of London

team of 6-12 ServiceNow developers, administrators, and technical analysts. Understanding and translating business requirements into technical solutions Ensuring platform availability and performance meets SLA commitments Driving platform evolution through guidance, training and change management support Measuring and reporting on platform performance and compliance (technical and licence) What ...

Support issues, as part of a team & individual contributor A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s Manage/contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status ...

money Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement Coordinating equipment deliveries, inspections, installations and commissioning with appropriate teams Mentoring and leading a team (including ...

portfolio, actuarial and finance teams.Responsibilities: Oversee outsourced operational and data services, with a focus on BDX and PAS delivery Monitor data quality, timeliness and SLA adherence, acting as escalation point for issues Validate underwriting, premium and claims data, identifying control gaps and process inefficiencies Support improvements to data standards, governance ...

Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting. Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved. Tooling and Process Improvement Support: Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics and propose ...

owners covering compute, storage, networks, security, databases, and legacy environments. Setting and executing infrastructure platform strategy and roadmaps. Driving service reliability, operational governance, and SLA performance. Overseeing infrastructure delivery into major transformation programmes. Managing third-party suppliers and commercial performance. Leading decommissioning of legacy platforms. Ensuring compliance with regulatory ...

traces). Develop Kafka-based streaming solutions —producers, consumers, schemas, and resilient data services. Engineer multi‐tenant observability data models , ensuring lineage, quality, and SLA compliance. Integrate enriched telemetry into Splunk for dashboards, alerting, analytics, and proactive insights (Observability Level 4). Implement schema governance (Avro/Protobuf), versioning ...

commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

/1st/2nd Line Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

through to deployment and support. You’ll collaborate with internal teams, clients, and vendors to provide technical guidance , troubleshoot complex issues, and ensure that SLA and customer satisfaction targets are consistently met. What You’ll Do Deliver Microsoft 365 and Azure projects for contracted and non-contracted clients. Implement … technical guidance to the sales and solutions teams. Manage and troubleshoot issues across Azure, Microsoft 365, Active Directory, servers, and networks . Ensure SLA compliance and maintain exceptional customer satisfaction. Keep up to date with Azure, 365, and related cloud technologies , contributing to process improvements. What We’re Looking ...