2 of 2 Permanent SLA Jobs in the City of London

complex, regulated environment. Key Responsibilities Lead the implementation of SRE best practices across cloud infrastructure Drive improvements in observability, alerting, and capacity planning (SLA/SLO/SLI) Identify and reduce operational toil through automation and remediation frameworks Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible … knowledge of observability/APM tools (e.g. Grafana, Datadog, Dynatrace) Proven experience managing incidents, root cause analysis, and on-call support Understanding of SLA/SLO/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...