SLA Jobs in the City of London

Service Level Agreement (SLA)
Central London > City of London

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 146 124 177
Rank change year-on-year -22 +53 +29
Permanent jobs citing SLA 36 116 108
As % of all permanent jobs advertised in the City of London 1.07% 2.45% 1.53%
As % of the Quality Assurance & Compliance category 8.14% 14.91% 8.17%
Number of salaries quoted 16 103 80
10th Percentile £31,250 £31,800 £31,075
25th Percentile £35,000 £41,875 £41,250
Median annual salary (50th Percentile) £45,000 £65,000 £55,000
Median % change year-on-year -30.77% +18.18% -21.43%
75th Percentile £54,063 £72,500 £75,000
90th Percentile £65,625 £85,000 £83,875
Central London median annual salary £38,250 £65,000 £55,000
% change year-on-year -41.15% +18.18% -7.95%

All Quality Assurance and Compliance Skills
City of London

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 442 778 1,322
As % of all permanent jobs advertised in the City of London 13.16% 16.42% 18.73%
Number of salaries quoted 363 688 1,086
10th Percentile £39,600 £43,162 £46,250
25th Percentile £47,500 £55,000 £56,250
Median annual salary (50th Percentile) £67,500 £70,000 £70,000
Median % change year-on-year -3.57% - +3.70%
75th Percentile £87,500 £92,500 £87,500
90th Percentile £102,500 £102,500 £101,250
Central London median annual salary £67,500 £70,000 £70,000
% change year-on-year -3.57% - +7.69%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 2 May 2024.

Salary histogram for SLA in the City of London

SLA
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.56%) Microsoft Exchange
2 1 (2.78%) Blackberry Enterprise Server
2 1 (2.78%) SharePoint
2 1 (2.78%) Skype for Business
Applications
1 4 (11.11%) Microsoft Office
2 1 (2.78%) Microsoft Excel
Business Applications
1 1 (2.78%) Oracle EBS
1 1 (2.78%) Remedy ITSM
Cloud Services
1 17 (47.22%) Microsoft 365
2 8 (22.22%) Snowflake
3 6 (16.67%) Azure
4 2 (5.56%) AWS
4 2 (5.56%) Google Workspace
5 1 (2.78%) Cloud Computing
5 1 (2.78%) Entra ID
5 1 (2.78%) SaaS
5 1 (2.78%) Salesforce Service Cloud
5 1 (2.78%) WhatsApp
Communications & Networking
1 3 (8.33%) VPN
2 2 (5.56%) DHCP
2 2 (5.56%) LAN
2 2 (5.56%) WAN
3 1 (2.78%) BGP
3 1 (2.78%) Cisco IOS
3 1 (2.78%) DNS
3 1 (2.78%) Firewall
3 1 (2.78%) IPsec
3 1 (2.78%) MPLS
3 1 (2.78%) Network Security
3 1 (2.78%) OSPF
3 1 (2.78%) Remote Desktop
3 1 (2.78%) SAN
3 1 (2.78%) SD-WAN
3 1 (2.78%) Skype
3 1 (2.78%) TCP/IP
3 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 9 (25.00%) SQL Server
2 8 (22.22%) Tableau
3 1 (2.78%) Data Lake
3 1 (2.78%) MySQL
3 1 (2.78%) Oracle BI EE
3 1 (2.78%) Oracle ODI
3 1 (2.78%) PostgreSQL
Development Applications
1 1 (2.78%) Oracle APEX
General
1 14 (38.89%) Social Skills
2 8 (22.22%) Marketing
3 7 (19.44%) Finance
4 3 (8.33%) Analytical Skills
4 3 (8.33%) Law
5 2 (5.56%) Organisational Skills
5 2 (5.56%) Presentation Skills
6 1 (2.78%) Banking
6 1 (2.78%) Games
6 1 (2.78%) Inclusion and Diversity
6 1 (2.78%) Legal
6 1 (2.78%) Retail
6 1 (2.78%) Telecoms
Job Titles
1 9 (25.00%) Senior
2 6 (16.67%) 2nd Line Support
2 6 (16.67%) Head of IT
2 6 (16.67%) Head of IT Operations
2 6 (16.67%) Head of Operations
3 4 (11.11%) IT Support
3 4 (11.11%) Service Manager
4 3 (8.33%) Analyst
4 3 (8.33%) IT Analyst
4 3 (8.33%) IT Support Analyst
4 3 (8.33%) Support Analyst
5 2 (5.56%) 1st/2nd Line Support Analyst
5 2 (5.56%) Delivery Manager
5 2 (5.56%) Development Manager
5 2 (5.56%) Infrastructure Engineer
5 2 (5.56%) Operations Manager
5 2 (5.56%) Service Analyst
5 2 (5.56%) Service Delivery Manager
5 2 (5.56%) Service Desk Analyst
5 2 (5.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 8 (22.22%) CSS
1 8 (22.22%) HTML
2 2 (5.56%) Middleware
Miscellaneous
1 8 (22.22%) Life Science
2 2 (5.56%) Onboarding
2 2 (5.56%) Replication
3 1 (2.78%) Blackberry
3 1 (2.78%) Data Centre
3 1 (2.78%) Enterprise Software
3 1 (2.78%) iPad
3 1 (2.78%) iPhone
3 1 (2.78%) PKI
3 1 (2.78%) Reinsurance
3 1 (2.78%) Video Conferencing
3 1 (2.78%) Virtual Team
Operating Systems
1 16 (44.44%) Windows
2 6 (16.67%) Windows 10
3 3 (8.33%) Android
3 3 (8.33%) Apple iOS
3 3 (8.33%) Windows Server
4 1 (2.78%) AIX
4 1 (2.78%) Linux
4 1 (2.78%) Mac OS
4 1 (2.78%) Unix
4 1 (2.78%) Windows Server 2016
Processes & Methodologies
1 22 (61.11%) Problem-Solving
2 11 (30.56%) ITIL
2 11 (30.56%) ITSM
2 11 (30.56%) Service Delivery
3 10 (27.78%) Service Management
4 7 (19.44%) Customer Service
5 6 (16.67%) Critical Success Factor
5 6 (16.67%) Decision-Making
5 6 (16.67%) Incident Management
5 6 (16.67%) Kanban
5 6 (16.67%) Major Incident Management
5 6 (16.67%) Scrum
5 6 (16.67%) Service Desk Management
5 6 (16.67%) Statistical Analysis
5 6 (16.67%) Technical Leadership
5 6 (16.67%) Vulnerability Management
6 4 (11.11%) Continuous Improvement
6 4 (11.11%) Operations Management
7 3 (8.33%) Mobile Device Management
7 3 (8.33%) User Experience
Programming Languages
1 10 (27.78%) SQL
2 8 (22.22%) JavaScript
2 8 (22.22%) T-SQL
3 1 (2.78%) Bash
3 1 (2.78%) PowerShell
Qualifications
1 10 (27.78%) Degree
2 3 (8.33%) Microsoft Certification
3 2 (5.56%) Computer Science Degree
3 2 (5.56%) MCSE
4 1 (2.78%) CCNA
4 1 (2.78%) CCNP
4 1 (2.78%) Cisco Certification
4 1 (2.78%) IBM Certification
4 1 (2.78%) LPIC
4 1 (2.78%) MCP
Quality Assurance & Compliance
1 1 (2.78%) QA
System Software
1 16 (44.44%) Active Directory
2 6 (16.67%) Virtual Desktop
3 3 (8.33%) VMware Infrastructure
4 1 (2.78%) Hyper-V
4 1 (2.78%) Veritas Cluster Server
4 1 (2.78%) vSphere
Systems Management
1 3 (8.33%) SCCM
2 2 (5.56%) Microsoft Intune
3 1 (2.78%) Jamf Pro
3 1 (2.78%) McAfee ePO
3 1 (2.78%) NetBackup
3 1 (2.78%) OfficeScan
3 1 (2.78%) SCOM
3 1 (2.78%) Trend Micro Deep Security
3 1 (2.78%) WMI
Vendors
1 10 (27.78%) Microsoft
2 4 (11.11%) Dell
3 3 (8.33%) Cisco
3 3 (8.33%) HP
3 3 (8.33%) ServiceNow
3 3 (8.33%) VMware
4 2 (5.56%) Google
4 2 (5.56%) Oracle
5 1 (2.78%) Altiris
5 1 (2.78%) Bomgar
5 1 (2.78%) Computacenter
5 1 (2.78%) Huawei
5 1 (2.78%) IBM
5 1 (2.78%) iManage
5 1 (2.78%) McAfee
5 1 (2.78%) Remedy
5 1 (2.78%) Salesforce
5 1 (2.78%) Veritas