1 to 25 of 26 Permanent Service Delivery Jobs in the City of London

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with 7 years … experience managing support services projects . The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems … scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information ...

Knowledge and Service Transition Manager A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis. Knowledge and Service Transition Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting … transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

entire SAP Application Managed Services (AMS) practice for onshore operations and growing this practice area year on year. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: London Hybrid minimum 2 days a week … will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

Media Industry experience is a must. Responsibilities : Lead end-to-end delivery of complex, large-scale software and platform programmes, ensuring on-time, high-quality outcomes. Provide architectural and technical oversight across engineering teams, ensuring alignment with enterprise standards and best practices. Drive DevOps adoption, including CI/… pipelines, automation, and release governance across multiple teams. Own delivery assurance, including RAID management, technical debt control, vendor performance, and commercial oversight. Manage senior stakeholders and executives, translating complex technical topics into clear business outcomes. Requirements : Proven experience in technical delivery leadership roles within software-intensive, complex engineering ...

handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA. Provide Level 3 support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Perform Sizing and Capacity management of Calabrio WFO Solutions. Define Reporting, Monitoring … based upon experiences in Contact Center Performs Root Cause Analysis & Track and update key performance metrics. Act as a point of contact for all service delivery issues/pending work/escalations Provide team support and process improvements through individual contributions. Maintain and Update Knowledge Base and documentation ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. ...

seeking a proactive, technically skilled, and customer-focused Field Engineer to support our London operations. You’ll be a key part of NCG’s service delivery team, working hands-on across customer environments to install, maintain, and troubleshoot network and connectivity infrastructure. This position is ideal for someone … customer incidents, hardware replacements, and network troubleshooting. · Respond to Priority 1 (P1) incidents across London, attending customer sites within SLA. · Collaborate with the Customer Service Operations Manager and internal engineering teams to align on daily priorities and ensure service quality. · Maintain accurate documentation, site notes, and asset records ...

Responsibilities Lead, support and mentor a cross-skilled team of digital forensic practitioners. Set team priorities, plan workloads and maintain consistent, high-quality service delivery. Ensure all forensic activity complies with ISO 17025, the FSR Code and internal quality standards. Oversee method validation, documentation updates and accreditation development. Manage ...

strong business cases. - Ensure a collaborative approach for solution design across all areas of IT, including IT Systems, IT Business systems and IT Service Delivery. - Work with internal teams to ensure that all solutions delivered are consistent with agreed-upon standards and deliver maximum value to the firm. - Utilise ...

technologies and innovative solutions to a global audience. As our teams expand further, we are looking for an Account Team Manager to manage the delivery of sales and enablement services to a key client across the UK Channel business. The role will manage multiple teams of Technical Sales … team overachieves on expectations. Implement this strategy with the team. Build a strong cadence of reporting to measure success and identify training/service gaps. Manage the day-to-day delivery of the services and report progress against objectives both internally and with the clients. Identify any instances ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system … value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements ...

trends, and competitive movements. Collaborate with senior leadership to integrate the crypto practice into the firm’s wider FinTech strategy, ensuring consistent brand and service delivery. Required Experience Minimum of seven years’ experience within FinTech, executive search, or technology recruitment, including at least three in a leadership or practice ...

senior member of a small, dynamic team, you will also play a key role in system support and problem solving to ensure high-performance service delivery. The ideal candidate will be a hands-on developer proficient in Python, TypeScript, Golang, Node JS, and React, with a strong understanding ...

senior member of a small, dynamic team, you will also play a key role in system support and problem solving to ensure high-performance service delivery. The ideal candidate will have around 3+ years' experience and be a hands-on developer proficient in Python, TypeScript, Golang, Node ...

expand and cultivate ecosystem partner resources and networks, forming a robust ecosystem that enhances Alibaba Cloud’s overall product sales, technical solutions, and delivery capabilities. Strategic Cooperation Agreements & Execution • Based on annual business objectives and partner collaboration policies, identify and mobilize partner resources, design and negotiate cooperation agreements. • Develop … long-term cooperation between Alibaba Cloud and ecosystem partners, including but not limited to long-term business planning, project team building, joint business development, service & delivery collaboration, and joint solution promotion. Supporting Ecosystem Partner Development (Industry Ecosystem) • Guide partners to build businesses based on Alibaba Cloud. • Provide direction ...

identifying risks early, while also ensuring the core services remain profitable and compliant. You’ll monitor client health, engagement, and satisfaction, working closely with delivery teams to resolve issues before they escalate. You’ll manage renewals, contract compliance, and commercial details, making sure each account is well run from … process through to sign off and payment. This role blends client success, account management, and commercial ownership. You’re expected to balance retention and service quality with margin, structure, and growth. About you You have 3+ years of experience in Client Success, Account Management, or Service Delivery ...

implement optimized workflows that leverage digital tools to enhance efficiency. Driving innovation in operational practices, advocating for and implementing best practices in digital service delivery. Mentoring and Development : Mentoring junior team members in digital practices and methodologies, fostering a culture of continuous improvement. Promoting knowledge sharing within the team … ensure the successful delivery of digital services and projects. Who we are looking for... At least 4 years’ experience in the aviation, rail, defence or aerospace industry, focusing on IT transformations, especially within aviation or rail. Familiarity with major E&M IT systems, e.g., AMOS, Trax, SAP/iMRO ...

strategic AWS cloud transformation accounts within central government, defence, policing, and wider public sector organisations. Acting as the primary bridge between executive stakeholders and delivery teams, you will ensure successful AWS adoption, governance, and long-term account growth. Your focus will be turning AWS technical delivery into measurable … public sector outcomes, cost optimisation, security posture improvement, operational resilience, and faster digital service delivery. Core Responsibilities You will act as the senior accountable owner for your AWS public sector accounts, trusted by both technical teams and C-level stakeholders. In this role, you will: Own executive-level client ...

management support, enablement, and rollout planning for enterprise-scale deployments Salesforce Implementation & Configuration Core Salesforce licence implementations to support RocketPhone use cases (Sales Cloud, Service Cloud, custom objects, automation) Advanced Salesforce configuration, including flows, automation, custom objects, and reporting to support conversation data Ongoing Salesforce configuration and optimisation … customer requirements evolve Maintenance & Managed Services Ongoing maintenance and managed service contracts covering RocketPhone, Salesforce configuration, and integrations Proactive platform optimisation, health checks, and configuration updates Support for upgrades, new features, and evolving business requirements Premium Support Contracts Premium support packages with defined SLAs, response times, and escalation paths ...