1 to 25 of 26 Permanent Service Delivery Jobs in the City of London

Applications Support & Service Delivery Manager Contract : Permanent Hours : Full-time, 35 hours per week Salary : £41,543 starting salary p/a, plus excellent benefits package Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required. Are you passionate about delivering exceptional … services and ensuring business-critical applications perform at their best? We are seeking an experienced Applications Support and Service Delivery Manager to lead our application support and service governance functions. Alongside the interests and challenges of the role, we know that candidates also want to be enthused ...

Hybrid – London and UK customer sites We’re working with a fast-growing network and cybersecurity services provider seeking an experienced Service Delivery Manager to join its managed services team. This is a genuinely end-to-end position combining service transition with ongoing service delivery. … should understand concepts such as SIEM, EDR and XDR and be comfortable working alongside SOC analysts and technical teams. The role Own the service transition and onboarding of new customers and services Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with ...

Path group, we are an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc. Our customers are based across all global regions, and our continued … skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region. The Workday Service Manager is a hands-on role. The SM manages the successful delivery of post-implementation Tier 3 services on the Workday platform ...

month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Key experience required: • Strong background in contract management and vendor governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring) • Exposure to PMO processes and project delivery • Advanced skills in Excel, Power BI, and contract ...

Resourcing And Workforce Manager on a 6 month contract. The Role: Build and maintain a C&S-wide workforce tracker covering sold work, committed delivery, at-risk delivery, near-term pipeline and strategic growth demand. Track named resources, role requirements, availability windows, start and end dates, utilisation status … skills, shoring options and allocation conflicts. Work with Delivery Managers, Service Delivery Managers and capability leads to confirm resource plans for sold work and live commitments. Work with Ops & Finance to identify underutilised capacity, overcommitment, unplanned resource cost and margin leakage linked to resourcing. Requirements: Ability ...

with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions. Establish delivery governance, reporting cadences and controls, ensuring alignment … with AI governance, ethical AI guidance and regulatory compliance requirements. Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/knowledge analysts, engineers and product specialists. Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

Applications Support & Service Delivery Manager Contract : Permanent Hours : Full-time, 35 hours per week Salary : £41,543 starting salary p/a, plus excellent benefits package Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required click apply for full job details ...

ECMS Senior Delivery Consultant – Client Delivery & Engagement Management Location: London (Hybrid) Reporting to: Delivery Director Business Unit: ECMS – Advisory & Managed Solutions About ECMS ECMS is the advisory and managed solutions arm of Eames Group, helping insurance and financial services organisations deliver complex change, transformation, technology, data … operational improvement initiatives. We combine deep industry expertise, outcome-focused delivery and access to the top 1% of specialist talent to help clients achieve measurable business results. As part of our continued growth, we are looking for an experienced Senior Delivery Consultant to support the successful mobilisation, deployment ...

process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Service Delivery Manager Location -London, UK Onsite role- 5 days from office Job Description Minimum overall experience of 15 years - Minimum of 10 years … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the Operations ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

design and deliver meaningful, cross-functional transformation. Your work will include: Designing and implementing Target Operating Models (TOMs) Improving business processes, operating models and service delivery Supporting organisational transformation across structure, processes and governance Enhancing member- and customer-facing service models Leading or supporting … delivery of change across technology, finance and operational functions Managing transformation plans, risks, issues, dependencies and governance Using Agile, Waterfall or hybrid delivery methodologies Partnering with senior stakeholders to influence strategy and drive transformation outcomes About You We're looking for a confident, proactive transformation professional ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

Full Time Hours of work : 37.5 per week As a Support and Progression Team Leader, you will play a key role in supporting the delivery of an exciting new programme by leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support. You will support … delivery through setting clear expectations and creating a supportive and accountable team culture. The role also involves overseeing day to day delivery, performance, quality, safeguarding and colleague wellbeing. What you will be doing: Leading, coaching and supporting a team of Advisors to deliver high-quality, participant-centred support ...

users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving. Reporting to the ICT Delivery Manager, you'll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project. … responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business. About our project The Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail's Southern Region renewals programme representing a programme of works valued ...

they continue to expand their UK public sector practice. The business has built a strong reputation for helping public sector organisations navigate change, improve service delivery and deliver meaningful outcomes for communities. Due to continued growth, they are looking to hire a Senior Consultant to join their Local … Government team, supporting a range of transformation and improvement programmes across the sector. This position offers the opportunity to work with councils and public service organisations on complex strategic and operational challenges. Projects typically range from service redesign and organisational transformation through to digital enablement, operating model development ...

their senior leadership team within the Digital practice. These pivotal roles are designed for strategic leaders who excel at the intersection of complex programme delivery, digital product management, and multi-stakeholder coalition building. Operating across major public sector initiatives, successful candidates will lead large-scale transformation portfolios, scale digital … systemic social change across the UK. 🚩 On-site: Remote First (1 day a month in London) Whether your expertise lies in scaling digital platform delivery models or navigating complex political, technical, and commercial ecosystems, these roles offer a platform to lead high-profile initiatives that improve outcomes for communities. ...

deliver measurable business value. The Opportunity You’ll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design … services environment. Strong pre-sales, solution design and solutioning experience, with a track record of shaping and winning complex enterprise engagements. Deep ServiceNow HR Service Delivery (HRSD) experience, with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising the value ...

recognised as a subject matter expert leading complex assurance projects, making strategic risk decisions, and taking a hands-on leadership role in the delivery of information security initiatives. What You'll Be Doing Identifying and analysing cyber security risks using a range of methodologies, and advising risk owners … assess security control designs and configurations for effectiveness in risk mitigation A collaborative, consultative approach with a genuine desire to help your team succeed Service delivery/project management experience; Agile and DevOps exposure is a plus Nice to have: A track record of building trusted relationships with ...

address these issues appeals to you, then we would love to hear from you. The Role The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels … service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation. To be shortlisted for this post, you must have: - Strong experience managing infrastructure, cloud, and network operations - Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance ...

role supporting a modern corporate AV environment, where you'll be responsible for maintaining, troubleshooting and optimising enterprise audiovisual systems while ensuring the seamless delivery of meetings, events and collaboration technologies. Working as part of a highly skilled team, you'll provide advanced technical support, resolve complex AV issues … continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

recruiting on behalf of our client for an experienced AV Engineering Manager to lead the delivery of enterprise AV services within a prestigious London-based organisation. Leading a team of AV Engineers, you'll be responsible for maintaining high service standards, managing technical escalations, supporting AV operations across … contact, ensuring effective communication between operational teams and senior management. Implement governance, processes and operational standards across the AV team. Maintain consistency across service delivery. Drive accountability and continuous improvement. Uphold high standards across all aspects of the AV service. Resolve complex, high-priority AV incidents, acting ...

business outcomes and support digital transformation. Demonstrates the ability to guide AI strategy, adoption, governance and roadmap discussions with clients, helping shape AI-enabled service offerings, practice capabilities and future growth opportunities. Demonstrates awareness of Audio Visual (AV), Microsoft Teams Rooms, Teams Telephony and Contact Centre technologies, with experience … market demand, Microsoft vendor direction, client requirements and Cisilion business objectives. Possesses, upholds, and consistently enhances an appropriate level of awareness in technical delivery and project methodologies, gained through prior involvement in complex projects, training, vendor relationships, industry engagement, and participation in trade/vendor events. Demonstrates a strong ...

underwriting, risk assessment, and modelling activities. Main responsibilities: Support, administer and maintain a portfolio of Exposure Risk Management applications. Investigate and resolve application incidents, service requests, and technical issues. Liaise with third-party vendors to manage support cases, issue resolution, upgrades, and service delivery. Coordinate application maintenance, releases ...