2 of 2 Permanent Support Specialist Jobs in the City of London

Title: Technical Support Specialist Location: UK I. Mission of the Role As a key bridge between our product and clinical applications, you will be responsible for providing professional product training, treatment plan explanation, and full-cycle technical support to doctors and customers. Your work will ensure accurate … regarding patient cases, interpret the logic of Smartee treatment plans, and answer clinical questions. 3. Provide pre‐ sale and after‐ sale technical support to ensure timely and accurate guidance for customers throughout the product journey. 4. Support industry exhibitions, academic conferences, and corporate events ...

Role: We are looking for a highly analytical and execution-oriented Support Operations Specialist to strengthen our Support function through data, process, tooling, AI, and enablement. This is an individual contributor role responsible for ensuring our Customer Support team has the systems, workflows, insights, and automation … work in our Moorgate office for a minimum of two days a week. Here's what you will be responsible for: Own and administer Support tools (e.g. Intercom, Zendesk or equivalent). Partner with Product, Engineering, GTM and Ops to ensure integrations are stable and data flows correctly between ...