2 of 2 Permanent Journey Map Jobs in the City of Westminster

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...