2 of 2 Permanent SLA Jobs in the City of Westminster

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

tooling, and internal workflows to increase engineering velocity Monitor system health and capacity, proactively identifying limitations and alerting on potential production issues to uphold SLA commitments Embed security-first principles into infrastructure architecture, automation design, and day-to-day operations Design and maintain systems for operational administration, backup, disaster recovery ...