3 of 3 Permanent Dynamics CRM Jobs in Colchester

Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations … support sales through upselling and cross-selling. The role requires proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement. #J-18808-Ljbffr ...

position, you will lead and mentor the customer service team while building modern departmental processes. You will oversee day-to-day operations, lead CRM/ticketing system implementations, and collaborate cross-functionally to support sales through upselling and cross-selling initiatives. Customer Service Manager requirements Essential: Proven … Manager role. A track record of successfully rolling out new software, systems, and procedures. Advanced proficiency in customer support tools (e.g., Microsoft Dynamics/Business Central) and workflow automation. Experience handling exports and shipping quotes. Outstanding problem-solving skills with a calm, professional approach to escalations. Desirable ...

develop the Customer Service team, setting clear service standards, KPIs and performance targets - Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation - Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service - Monitor customer feedback … developing and managing performance - Confident using CRM systems, order processing platforms and customer support tools, ideally including Business Central or Dynamics - Experience with workflow automation, KPI reporting and using data to drive improvements - Excellent communication, problem-solving and organisational skills, with the ability to manage ...