Service Architect
corby, midlands, united kingdom
RS UK & Ireland
continual service improvement. Consistently exploring ways to meet stakeholder expectations, enhance customer and user satisfaction, and improve overall effectiveness and efficiency. What you'll need: Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle. Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement … including, creating and updating a wide range of service documentation and IT operational process maps . Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies. ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF). Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments. Strong process More ❯
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