2 of 2 Permanent 2nd Line Support Jobs in Cornwall

Job Title: 2nd Line Service Desk Engineer Location: Central Cornwall Salary: Up to £32,500 base + company car + wider benefits package Contract: Full Time Role Description This is a full-time role for a 2nd Line Support Engineer in the … Central Cornwall area and the position requires on-site presence in the Cornwall office. The 2nd Line Service Desk Engineer will be responsible for providing Second Line technical assistance to a range of businesses of different sizes, across different industries. This will include helping manage and monitor the helpdesk, identify and troubleshoot issues, and perform … necessary repairs or upgrades. Qualifications 2+ years of experience working in a support desk or IT based role Strong knowledge and understanding of Microsoft 365 Great networking understanding including LAN, WAN, VLAN, WIFI, IPSEC and VPN Experience installing and untilizing cloud storage products Windows server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) If you More ❯

Position: IT Support Specialist (Second Line) Are you the go-to person when complex IT issues arise? Do you thrive in environments where no two days are the same? We’re on the lookout for a Second Line Systems Engineer to strengthen our technical support team in Cornwall. You’ll be part … ll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on-site with clients. A Typical Week Might Involve Investigating technical escalations that 1st Line engineers can’t resolve. Supporting clients’ networks, servers, and cloud systems to keep operations running smoothly. Assisting with infrastructure upgrades and new software rollouts. Collaborating with senior engineers on … performance risks. Sharing knowledge with colleagues and helping less experienced technicians grow. Keeping documentation accurate and up to date. Skills & Background At least 2 years in a technical support or IT service role. Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD). Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi-Fi, IP addressing). More ❯