of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you, will provide first class CustomerService and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. … You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable In-depth technical knowledge of at least some of … the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum (plus excellent company benefits)
as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical's client is an established and well … and take initiative. •Eager to continuously learn and support new systems and services. •Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. •Excellent customerservice skills, with confidence in both phone and face-to-face interactions. •Determining priorities in an environment where customer demand varies constantly. • Keeping up to date with … product knowledge, technical and regulatory changes • Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Desirable Experience • Experience in CustomerService and Network Operations •Technical Engineering background Familiarity with MOD systems and equipment support •Hands-on experience with Inmarsat and/or VSAT systems •Knowledge of customer equipment and systems, including: •Maritime satellite equipment More ❯
important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering … Operations Manager and leads and manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on the shift to ensure all … Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the shift Lead and engage a team to drive excellent customerservice Effective management More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Energy
stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … top shape. Want to come and be a part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour shifts … Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced, collaborative environment where no two More ❯
stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customerMore ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Telecom
stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customerMore ❯
stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customerMore ❯
St Ives, Saint Ives, Cambridgeshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
00pm, hybrid working – 3 days office/2 days home) Location: St Ives, Cambridgeshire Benefits include: Bupa Private Medical Insurance 25 days holiday + bank holidays (plus long service rewards) Company pension Life insurance (4x salary) EAP support, subsidised gym, Cycle2Work scheme, free onsite parking & EV charging Fully stocked kitchen with bean-to-cup coffee, fruit and snacks Perks … career analyst to build technical skills and gain broad commercial experience in a supportive and collaborative environment. What you’ll be doing: Supporting teams across marketing, operations, pricing, and customerservice with data-led insights Building and maintaining reports and dashboards to monitor performance and identify trends Contributing to experimentation and testing around customer experience and pricing … Excel experience and a keen interest in data and technology A passion for learning and personal development This role offers a great platform to grow within a data-driven, customer-focused business that values collaboration, innovation, and real-world impact. If you're a motivated individual looking to kick-start or progress your analytics career, we'd love to More ❯