Customer Service Specialist
- Hiring Organisation
- Agenzia Recruitment
- Location
- St Ives, Cambridgeshire, UK
- Employment Type
- Full-time
through to resolution. You will be scheduling and allocating work and providing excellent support. You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s are met. · Receiving customer requests/tickets and raising cases … Providing regular updates to external customers on the progress of faults · Prioritising each fault to meet SLA’s including resource management · Meeting customer’s SLA’s within the contracted timescales · Controlling and directing field engineers and spares deliveries · Tasking and tracking the work of our Technical Support Services team ...