4 of 4 Permanent SLA Jobs in Cornwall

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...

recognised organisation in their field. Working within an internal Productivity team, you will be responsible for incidents and service requests response, adhering to defined SLA, as well as ensuring the ongoing continual improvement of services within the organisation. Ideally you can demonstrate experience across - Service requests across Sharepoint, OneDrive M365 ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...