1 of 1 Permanent SLA Jobs in Corsham

estate management, including resolution of incidents, root cause analysis and completion of change requests. The Responsibilities * Call and incident Management * Respond to service calls and resolve incidents to ensure SLA targets are achieved * Increase the First Time Fix rate * Adhere to escalation procedures * Assist with technical escalations for other team members * Monitor call queue and follow up with specialist support … tool suite to monitor progress of all incidents * Ensure accurate completion of all incident records and associated paperwork * Monitor and update the call management system as required * Assist with SLA reporting The Requirements * Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment * Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V More ❯