first point of contact for users, responsible for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communicationskills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third … office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communicationskills, both written and verbal Desirable Experience ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management More ❯
with a variety of teams and backgrounds to develop requirements, supporting the Senior Business Analyst with tasks in wider projects. You will have some experience in Business Analysis, havestrong communication,teamworkand organisational skills. Wereexpecting thatyoullbe looking for a business where you will be respected in your field, where you can be recognised for all the effort you put into getting … and processes The ability to create documentation, which is clear,unambiguous and detailed A commitment to keep learning and developing within Business Analysis High standard of written,verbaland presentational communicationskills Ability to help drive improvement and strivetoalways do better It would be great if you have a natural enjoyment of problem solving, getting stuck into a challenge and More ❯
with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V* Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills* Familiarity of PowerShell to accomplish tasks and provide reportingDesirable* Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services* In depth experience in a … Management of Microsoft Windows Server within a hybrid environment* Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation* Active Directory deployment/configuration/troubleshooting skills, including Group Policy * Entra ID authentication service and access control including conditional access policies/enterprise application deployment* Supporting Microsoft Windows Networking Services such as DNS/DHCP* Managing More ❯
with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V* Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills* Familiarity of PowerShell to accomplish tasks and provide reportingDesirable* Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services* In depth experience in a … Management of Microsoft Windows Server within a hybrid environment* Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation* Active Directory deployment/configuration/troubleshooting skills, including Group Policy * Entra ID authentication service and access control including conditional access policies/enterprise application deployment* Supporting Microsoft Windows Networking Services such as DNS/DHCP* Managing More ❯