16 of 16 Permanent Customer Experience Jobs in County Antrim

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. … In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement. Location: Belfast City Centre BT1 3NR (Fully on-site) Key Responsibilities -?Italian Customer Experience Agent: Monitor and engage across social media, forums, and product review sites to … positive, informative, and engaging way. Promote a healthy online community by encouraging user-generated content and positive discussions. Collaborate with internal teams to identify trending issues and improve digital customer experience. Spot opportunities to reduce customer effort through improved digital self-service resources. Support digital campaigns, promotions, and engagement initiatives across various channels. Who You Are - ?Italian Customer More ❯

technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core … solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with … a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR)?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday?? Salary: £27,019.20 per annum + additional perks and benefits?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR)?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday?? Salary: £27,019.20 per annum + additional perks and benefits?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR) ?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday ?? Salary: £27,019.20 per annum + additional perks and benefits ?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. … Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The … within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers and bid teams in order to create a winning solution that supports the value More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

Magnify brings the power of the latest AI, ML, and large-scale data architectures to transform the customer experience in software. Software Engineers at Magnify will develop microservices, machine learning services, data handling, communication and integration components that enable Magnify's post-sales orchestration platform. This is a remarkable opportunity for someone with back-end skills and cloud … in this position to make daily technical decisions, contribute code, support deployment and operations, and participate in design and quality discussions. Initial responsibilities include building out system microservices, implementing customer-facing and internal interfaces, developing cloud services, supporting application integrations and working with the data science team to build models and simulations. As one of the first hires at … candidates are likely to have the following qualifications and experiences; we strongly encourage you to apply even if you don't meet all of the items below. Qualifications and Experience Bachelors in Computer Science or related field. 7+ years of experience working as a software engineer building applications in a high growth, startup environment. Strong proficiency in web More ❯

strategic vision into operational execution. Working closely with the CEO and executive team, the COO drives performance, scalability, and organisational excellence across all departments, with a particular focus on customer delivery, operational efficiency, and employee engagement. Key Responsibilities: Operational Strategy & Execution Work with the executive team on the design and implement of operational strategies, systems, and procedures that scale … and cost control. Lead initiatives to enhance quality, timeliness, and consistency of the tagging services offered. Work closely with product to ensure the digital tagging portal provides an excellent customer experience. Work closely with partnerships to acquire new digital tagging partners and grow existing partnerships. Service Delivery & Success Ensure successful customer implementations and support to improve customer satisfaction and retention. Ongoing review of quality, timeliness, and consistency in service delivery and support. Collaborate with product and sales teams to continuously improve our products, services and customer experience. Set and monitor digital tagging SLAs, support metrics and service delivery metrics. Business Systems & Data Manage a high performing Business Information Systems team that supports the business with More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success? Were looking for an Associate … Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior team members in managing a portfolio of software clients Help prepare … client communications, meeting summaries, and follow-up actions Coordinate product demos, training sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team More ❯