1 to 25 of 27 Permanent Customer Experience Jobs in County Antrim

experience holds to the same standard everywhere, not just in the market we know best. What You’ll Do Own what Wow CX means at Raylo. Define the standard for a great interaction, hold every team (human or AI) to it, and be the escalation point and voice … cost of what you find, and build the business case for fixing it. Own operational mass comms governance. Audit, edit and govern the CX and service comms Raylo sends at scale, across customer.io and Fin: delivery updates, lifecycle messages, NPS surveys and Fin-driven support comms. Triage and project manage ...

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible … consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits ...

Customer Success Manager Location - Belfast (Hybrid) BUSINESS UNIT - Capita AiTO Competitive salary and bonus Help customers realise greater value from technology services You will have experience in customer success, service delivery, account management, client relationship management, managed services or technology services. About the role: We're looking … commercially minded customer leaders who can own strategic client relationships, influence delivery across Capita, grow the account and quickly understand the technology environment so our customers achieve maximum value from Capita AiTO services. You'll act as a trusted advisor, working with customers and internal teams to improve service ...

needs and challenges before recommending the right BT or EE Business products for them. Youll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, youll ensure every interaction is a positive … creating a customer experience that reflects BTs reputation for trust, expertise and innovation. Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

looking for a Marketing Technology, Data & Automation Manager to join our Imaging & Analysis business. This is an exciting opportunity to shape how marketing technology, customer data and automation are used across a global, technology-led organisation. You will manage and optimise our marketing technology platforms, improve the quality … customer data, and help our marketing teams deliver more effective campaigns and customer experiences. Working with regional and segment marketing teams, Business Systems and external partners, you will connect technology, data and people to support business growth and marketing performance. The opportunity Reporting to the Senior Marketing Communications ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

Aflac is building the specialist capability required to create better customer and partner experiences, strengthen our enterprise cloud and data foundations, and deliver modern digital products safely and responsibly. Within Digital Services, we are looking for a senior, hands‐on product leader who will lead and coach a small … will be modernising enrolment, but the ambition is broader: creating reusable integration capabilities, partner propositions and onboarding models that can support multiple products and customer journeys over time. If that sounds like the kind of challenge you enjoy, keep reading. Team Context We are building outcome‐driven product capabilities ...

support and guidance of a Delivery Manager. You will takeonbroader management responsibilitiesbeyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). SC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferably with UK healthcare organizations Minimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong ...

customers to resolution fast. You’ll join a global leadership team that is invested in raising the bar on technical depth, speed, and customer experience, and you’ll help shape where we go next. About the Role As a Senior Manager, Technical Support, your primary responsibility will … operational change by identifying opportunities across processes, tools, and ways of working, building business cases, and leading teams through adoption. Own team performance against customer and business goals while partnering with global support leadership to refine operational metrics. Partner cross-functionally with Engineering and Product teams to improve product ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible ...

support personnelOwn advanced escalation for complex product issuesStandardize support processes, tools, and documentation across all product linesEnsure consistent global technical capability, response quality, and customer experience2. Cross-Product & Cross-Site IntegrationAlign technical support across:Generation (Toronto)CBM (Fairport)Grid & GIS (Belfast)Establish common diagnostics, troubleshooting methodologies, and knowledge managementDefine … global standards for issue resolution and product serviceability3. Project Lifecycle & Customer SupportProvide technical support across key execution and lifecycle phases:Commissioning and deployment troubleshootingAfter-warranty technical supportSupport consistent customer experience across all regions and entry points4. Global Intake, Systems & Automation EnablementOwn and standardize global case intake ...

service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you’ll partner with Product Management, Engineering, and Operations to optimise customer experience, use data ...

strategy across the Integrated engineering organisation. You will provide technical vision, strategic direction, and practical leadership to deliver AI-enabled capabilities that improve customer experiences, accelerate productivity, and strengthen resilience. You will promote responsible AI practices, automation, continuous delivery, and measurable improvement while guiding teams on #J-18808-Ljbffr ...

suite. Keep Salesforce data precise and current to streamline reporting and forecasting. Drive outbound initiatives and attend industry events to expand qualified leads. Provide customer feedback to sales and marketing teams to refine strategies and achieve collective targets. What you need to bring: Proven Field Sales and Outbound Sales … experience, ideally within technology, SaaS, or hospitality sales. Deep understanding of the hospitality industry, including different segments (restaurants, cafés, bars, hotels) and their unique needs. Solid grasp of sales development best practices: pipeline building, territory planning, lead generation, and new business development. Strong time management and organisational skills ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...

Integrted engineering organisation. This role will provide technical vision, strategic direction, and practical leadership to identify and deliver AI-enabled capabilities that improve customer experiences, accelerate engineering productivity, strengthen operational resilience, and create a competitive advantage. As a Principal Software Engineer, you will combine deep software engineering expertise with … forums, and mentoring practices. Coach and mentor engineers to adopt AI-first thinking where it improves outcomes, while maintaining strong engineering discipline, quality, and customer focus. Embed quality throughout the software lifecycle by promoting observable, testable, reliable, and supportable AI-enabled engineering outcomes. What We Ask For Bachelor ...

vibrant and diverse collective of passionate sales professionals, fostering a supportive environment where collaboration, innovative problem-solving, and a shared commitment to customer success drive our achievements. We serve as trusted advisors, orchestrating comprehensive strategies that align our innovative portfolio with our customers' most critical business goals. … identify new projects and propose a "One Cisco" vision aligned with your clients’ business challenges. You will sell in a matrixed environment, with a customer-first approach and an outcome where everybody wins. In this role, you will: Become a trusted advisor to your customers and deliver an outstanding ...

premier industry events to cultivate a high-quality pipeline and build long-term leads. What you need to bring: 3+ years of high-performance experience in Field or Outbound sales, with a track record of navigating complex, solution-based sales within the technology, SaaS, or hospitality ecosystems. A deep … businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection ...

Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales … finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business. About the Team Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning. … power the TimeKeeper platform Develop and improve APIs, data models and Postgres queries, with a focus on reliability and performance Shape features based on customer and team feedback, and deliver them alongside the web and mobile teams Write automated tests, investigate issues and fix bugs Review pull requests ...