14 of 14 DemandTrendPermanent Customer Experience Jobs in County Antrim

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. … In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement. Location: Belfast City Centre BT1 3NR (Fully on-site) Key Responsibilities -?Italian Customer Experience Agent: Monitor and engage across social media, forums, and product review sites to … positive, informative, and engaging way. Promote a healthy online community by encouraging user-generated content and positive discussions. Collaborate with internal teams to identify trending issues and improve digital customer experience. Spot opportunities to reduce customer effort through improved digital self-service resources. Support digital campaigns, promotions, and engagement initiatives across various channels. Who You Are - ?Italian Customer More ❯

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager to join our Belfast team and help our customers get the very best from Kadence. You'll work closely with clients to understand their goals, embed our solutions into their day-to-day, and ensure they … building strong relationships, comfortable using data to tell a story, and eager to grow alongside a scaling SaaS business that's shaping the future of work. Your Responsibilities Lead Customer Success - Act as the go-to contact for your accounts, developing tailored success plans that align with each customer's objectives. Boost Engagement - Encourage active use of Kadence … with our sales team. Facilitate Strategic Check-ins - Run regular catch-ups and business reviews to align strategy, share outcomes, and maintain momentum. Collaborate Across Teams - Share insights and customer feedback with product, marketing, and support to influence product evolution. Stay Ahead of Risk - Spot early signs of churn and take proactive steps to resolve issues. Key Metrics for More ❯

team at the leading edge of data engineering, and we are looking for an experienced, dynamic, inquisitive individual to help us grow our expertise in using data to improve customer care and the customer experience. Within our digital Services Product we currently have a need for a strategic, outcome-driven Product person to play a leading role in … our data product portfolio across SOT, SOR, and orchestration. As a Product Team we currently operate across multiple Engineering disciplines such as customer care, customer experience, integrations, and data. You'll drive discovery and delivery in a high-impact domain, partnering with technically strong individuals and stakeholders to unlock data value at scale.If that sounds like you … and maximizing ROI. Where you need to grow, we will provide you with extensive opportunities to learn and develop. What we need is for you to bring creativity, ingenuity, experience, and insight into software product ownership using data and analytics. Principal Duties & Responsibilities Collaborate with end users (data consumers, analysts, engineers and digital experience teams ) to uncover unmet More ❯

name in the IT sector, is seeking an experienced Project Manager to lead Smart Meter GSOP initiatives within their Smart Meter Operations team. This role will drive regulatory compliance, customer experience improvements, and operational excellence. The successful candidate will work closely with senior stakeholders, manage budgets, and deliver strategic roadmaps in a complex, evolving environment. Key Responsibilities Lead … collaboration Required Skills & Experience 15+ years in IT, with 10+ years as a Project Manager (Smart Meter projects essential) Proven expertise in Smart Meter systems, GSOP projects, and CX journeys Strong experience in project planning, budgeting, risk management, and delivery Skilled at translating business requirements into functional specifications Excellent communication and presentation skills, with the ability to influence … high-profile Smart Meter regulatory projects critical to the UK energy sector Work in a collaborative hybrid environment (1 day per week onsite in Windsor) Shape regulatory, operational, and customer experience outcomes at scale If you have the relevant experience, please apply with your CV and we will be in touch. More ❯

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR) ?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday ?? Salary: £27,019.20 per annum + additional perks and benefits ?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: 27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub More ❯

our Irish and UK customers to be successful with ArcGIS. Operational Services deliver subscription-based services focusing on keeping our customers systems healthy. The Service Delivery Manager is a customer facing role, with responsibility for the delivery of services to our customers. You will contribute towards the delivery of planned activities and coordinate changes to services. You will be … advantage but not essential for this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and release management: : Co-ordinate changes … on service performance : provide customers with ongoing performance reporting, insight and recommendations to provide value to the customer. Escalation: act as point of escalation for service-related issues. Enhance customer experience : work with colleagues from across the business to identify, prioritise and implement service improvements. Collaborate: with engagement teams to grow accounts and deliver new services and environment More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

Product Reliability Roadmap and influencing decisions on direction and prioritisation Define, design and lead the implementation of Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs) that truly reflect customer experience, alongside appropriate observability and monitoring Work alongside lead product engineers to design testing for reliability, performance, capacity and DR Lead reliability delivery for the team, assuming accountability … proven track record of leading large-scale changes Excellent communication and teamwork skills; someone with strong stakeholder management who is able to communicate effectively across disciplines and across regions Experience working in an SRE role Experience with Linux-based systems & with Cloud-based platform(s) - Google Cloud Platform, GCE, and/or GKE a bonus Strong knowledge of … application architectures, messaging middleware, and network protocols Strong coding capabilities (scripting languages Python, Bash, Ansible, Terraform, etc.); Java a bonus Experience with monitoring and observability tools such as OpenTelemetry, Splunk, Prometheus, Grafana, etc Experience automating CI/CD processes and solutions A growth mindset; eagerness to learn and adapt in a fast-paced trading environment. Understanding of current More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

Magnify brings the power of the latest AI, ML, and large-scale data architectures to transform the customer experience in software. Software Engineers at Magnify will develop microservices, machine learning services, data handling, communication and integration components that enable Magnify's post-sales orchestration platform. This is a remarkable opportunity for someone with back-end skills and cloud … in this position to make daily technical decisions, contribute code, support deployment and operations, and participate in design and quality discussions. Initial responsibilities include building out system microservices, implementing customer-facing and internal interfaces, developing cloud services, supporting application integrations and working with the data science team to build models and simulations. As one of the first hires at … candidates are likely to have the following qualifications and experiences; we strongly encourage you to apply even if you don't meet all of the items below. Qualifications and Experience Bachelors in Computer Science or related field. 7+ years of experience working as a software engineer building applications in a high growth, startup environment. Strong proficiency in web More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯