2 of 2 Permanent Customer Retention Jobs in County Antrim

to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. Location: Candidates to be already based in the United Kingdom Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. … You're a self-starter committed to maintaining the highest levels of satisfaction among Invicti's customer base. Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy. What You'll Be Doing: Leading all post-sales activities for … Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging Renewing and expanding long-term partnerships independently Achieving quarterly metrics on customer retention, upselling, and price increases Driving customer adoption, training, and More ❯

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯