15 of 15 Permanent Customer Service Jobs in County Antrim

help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required. `Role & Responsibilities: Providing customer support via telephone, e-mail and other methods in Welsh and English. Ensuring a high level of customer service to our candidates … clients Resolving customer queries on a first call resolution basis. Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. Following your assigned daily schedules and tasks. Taking part in in motivational activities. Using and implementing feedback given during monitoring and coaching sessions. Ensuring data ...

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Service Desk Analyst Location: Belfast Duration: Permanent, Full Time Salary: £30k per annum REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team. This busy and diverse IT department is looking … Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations. My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. The role will ...

Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders … ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed ...

recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Please note that this is a hybrid role however the first 3 months whilst in training will be office based … required to work up to 3 days per week in the office. What we are looking for: Previous experience of working on a Service Desk is essential for this role Excellent verbal and written communication skills Experience of call logging software e.g., Remedy Knowledge of Windows Desktop operating systems ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. Key responsibilities: Provide hands-on support for desktops, laptops, mobile devices (smart phones … Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain Architect ...

order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Belfast and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...

hubs in Glasgow or Reading. SC Clearance eligibility is required. WhatsonOffer Basesalaryupto £90,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewith Dynamics365CE andthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwith Azure ExperienceworkingwithREST/ ...

construction, and manufacturing. This is a newly shaped senior role sitting at the heart of their Belfast-based Client Delivery team, bridging implementation and customer success. You will own client engagements end to end, from signed contract through build and delivery, before transitioning accounts into ongoing support. Working across … data questions, and building or shaping the resulting data models Strong understanding of scope management and the ability to balance delivery deadlines with excellent customer service across multiple concurrent projects Demonstrable experience working with external enterprise stakeholders, including those resistant to change or wary of automation The ability ...

role for someone who enjoys fault-finding, device imaging and working with hardware at pace. You'll take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time. What we are looking for: Experience of working … practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers. What you'll be doing: Repair and re-image customer IT equipment in line with service requirements. Repair spare parts ...

rather than a support function. Theyre now hiring a Nutanix Engineer to help run and improve the hosting platform that underpins regulated, high-availability customer services. This is a production environment where reliability matters. Youll be involved in day-to-day platform operations, upgrades, performance tuning, incident response, lifecycle … tooling Cross-functional infrastructure teams Nice to Haves VMware to Nutanix migrations VMware vSphere Ansible Security or compliance-led environments Root cause analysis/service improvement work Why Join/Projects A lot of infrastructure roles talk about scale, but this one genuinely has it. Youll be supporting critical ...

Located: onsite in NewtownAbbey, County Antrim Salary: £30,000 – £32,854 (+ £4,800 Shift Allowance/annum) We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift … based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift ...