12 of 12 Permanent Customer Service Jobs in County Antrim

Bilingual Customer Support Specialist - German & English | Belfast | £28k + Benefits | VR Tech Job Description: Customer Support Specialist - German & English (VR Technology) £28,017.60 per year + perks & benefits | Belfast | Full-Time, Permanent | 40 hours per week Are you a fluent German and English speaker passionate about technology and customer experience? We're hiring Bilingual Customer Support … Specialists to join an innovative VR technology team in Belfast, supporting users worldwide across multiple channels. ABOUT THE ROLE: Bilingual Customer Support (German & English) You'll provide first-class customer support for cutting-edge VR (Virtual Reality) products and technologies, helping users in both German and English through social media, live chat, email, and phone. This is a … fantastic opportunity to work in the exciting VR and gaming industry while developing your customer support career. You'll be part of a collaborative team supporting customers globally, resolving technical and non-technical queries, building online communities, and ensuring every interaction reflects the brand's commitment to innovation and excellence. WHAT YOU'LL BE DOING: Deliver exceptional white-glove More ❯

Service Desk Intern We are seeking a customer-focused Service Desk Consultant who has experience with dealing with customers over the phone, via email and onsite. In this role, the Service Desk Consultant will work within a busy support area in Codec to deliver a high quality of support service to our customers. The Service … Smart Phone Support. Support and management of Multi-function devices. Actively seeking opportunities to improve client's IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Completing assigned tasks on time and managing own workload. Communicating progress and issues both internally and to clients. Problem solving and good decision making is an essential part … of this role. Skills Knowledge and Expertise Essential: Experience in working in a high pressurised environment and ability to multitask Understanding of a Service Desk atmosphere Candidate must be customer-focused with excellent customer service skills. Ability to work within a team. Strong system, software and hardware diagnostics, fault finding and problem-solving ability. Recently completed More ❯

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and More ❯

experience as we grow and develop the our global network of Health Care Professionals (HCPs) through their engagement with out DXRX platform. The role will uphold excellent standards of customer support and service, in line with policies and processes set Network Strategy & Operations (NS&O) and wider Company leadership. In common with all members of the NS&O … Routinely monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise … and expand Member Support & Experience (MS&E) operating procedures, reference documentation and knowledge libraries Gain and maintain a high level of Diaceutics product and service knowledge, especially DXRX, and act as a knowledgeable advisor primary point of contact for Support for other departments Work with multiple software tools including Customer Relationship Management (CRM), Service Management, Security and More ❯

experience as we grow and develop the our global network of Health Care Professionals (HCPs) through their engagement with out DXRX platform. The role will uphold excellent standards of customer support and service, in line with policies and processes set Network Strategy & Operations (NS&O) and wider Company leadership. In common with all members of the NS&O … Routinely monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise … and expand Member Support & Experience (MS&E) operating procedures, reference documentation and knowledge libraries. Gain and maintain a high level of Diaceutics product and service knowledge, especially DXRX, and act as a knowledgeable advisor primary point of contact for Support for other departments. Work with multiple software tools including Customer Relationship Management (CRM), Service Management, Security and More ❯

insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for a Customer Support Technician to join our Customer Experience team in a hybrid setting from our Belfast office. In this position, you will assist our valued customers via telephone, internet … requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat. To keep us headed in the right direction, we're looking for people who understand winning is a … ll Do Log & own support issues and incidents until resolution and acting as the primary point of contact between Applied and its valuable customers Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call and interactions Manage multiple calls and document the ticket/issue raised, ensuring that the customer is More ❯

focusing on ocean freight primarily, but not excluding road, airfreight, and customs clearance services) targeting both import and export clients. The role focuses on achieving agreed sales targets, enhancing customer satisfaction, and ultimately contributing to overall business growth. The role predominantly requires field-based client engagement, but collaboration face to face with internal teams will be required. Key Responsibilities … Identify and develop new business opportunities with both import and exporting companies. Generate leads and cold calls with prospective customers. Build and maintain strong client relationships to understand customer needs and propose suitable freight solutions. Prepare and deliver sales presentations, proposals, and quotations to clients. Negotiate rates and contracts in line with company pricing structures and margin expectations. Work … closely with the Sales Manager and other commercial team members, along with the operations/customer service teams to ensure a premier customer service experience. Maintain up-to-date knowledge of industry trends, competitor activity, and market conditions. Meet and exceed individual and team sales targets. Maintain accurate records of sales activity and customer information More ❯

Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based … environment. As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders. What you’ll be doing: Operations Team Duties Serve as the … first point of contact for customer-reported faults via phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to More ❯

a journey to help companies navigate their digital transformation. This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. … Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond to and resolve customer issues/requests in a timely manner. Collaborate with internal teams and/or client partners to resolve issues. Provide second-line out-of-hours support for specific systems and services in emergencies. Participate in site-wide projects that … Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate. Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach. Strong problem-solving and decision-making skills. Exceptional customer service and care. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements: Out of hours call More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a … Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards, to enhance efficiency and accuracy, ultimately improving the speed and quality of service to our business partners. Data Governance & Ownership : Own and maintain the business-aligned Data Transfer Register, ensuring comprehensive traceability, accuracy, and audit readiness, providing clarity and confidence to our More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a … Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards, to enhance efficiency and accuracy, ultimately improving the speed and quality of service to our business partners. Data Governance & Ownership : Own and maintain the business-aligned Data Transfer Register, ensuring comprehensive traceability, accuracy, and audit readiness, providing clarity and confidence to our More ❯

Customer Support Specialist German & English Belfast VR Hub - On-site £28,017.60 per year + perks & benefits Full-time, permanent, 40 hours (rota between 6am -7pm, Mon -Sun) Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. You'll be helping users worldwide through social media, live … chat, email, apps, and phone. What you'll be doing: Customer Support Specialist German & English Deliver a first-class white glove support experience across multiple channels. Engage with customers in both German and English, resolving technical and non-technical issues. Monitor social media and online forums, responding in a professional and brand-aligned tone. Spot trends, escalate issues, and … help improve the user experience. Build a positive online community by encouraging user participation. What were looking for: Customer Support Specialist German & English Fluency in German and English (minimum B2 CEFR level). Experience in customer service and/or social media support. Strong written communication and attention to detail (typing 55 WPM with 95% accuracy). More ❯