7 of 7 Permanent Knowledge Management Jobs in County Antrim

of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description The Role The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy, all knowledge-related activities, including the management, capturing, sharing … and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation’s knowledge assets. Ideal candidates will possess strong interpersonal skills, great leadership, effective communication, problem-solving, coaching and teamwork skills. These skills are imperative to promote a culture of knowledge-sharing that is … enabled through guidance and learning. As an experienced Knowledge Manager, the ideal candidate will be well versed with KCS (Knowledge Centred Service) methodology best practices, and will design the process, toolset and features to adhere to KCS v6 standards. Key Responsibilities Design, deployment and ongoing management of the Knowledge Management (KM) process roadmap. Design, implement More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for … someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development and responsibility. You More ❯

involvement. Identify opportunities for new service delivery and support analysis and design workshops. Collate information for project updates and adapt report templates for new projects. Support scope clarification and management efforts on projects. Identify own training needs and actively participate in training related to LPM topics. Tailor and reuse existing templates and make suggestions for template improvements. Contribute to … encourage LPM and Legal team uptake. Source information at LPM request for proposals and pitches. Build network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders. Offer ad hoc support and PM expertise to non-LPM initiatives. Skills and Experience: Understanding of/experience … working in large complex organizations. Basic understanding of relevant IT packages: e.g., Document Management Systems, Project Extranets (e.g., SharePoint/Teams) or other collaborative project management tools. Basic knowledge of Microsoft Office (including Excel), and of financial systems and reports. Strong communication and relationship-building skills. Desire to work collaboratively with senior-level professionals to help them More ❯

involvement. • Identify opportunities for new service delivery and support analysis and design workshops. • Collate information for project updates and adapt report templates for new projects. • Support scope clarification and management efforts on projects • Identify own training needs and actively participate in training related to LPM topics. • Tailor and reuse existing templates and make suggestions for template improvements. • Contribute to … encourage LPM and Legal team uptake. • Source information at LPM request for proposals and pitches • Build network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders • Offer ad hoc support and PM expertise to non-LPM initiatives. Skills and Experience: Location: Belfast Workplace: Hybrid … involvement. • Identify opportunities for new service delivery and support analysis and design workshops. • Collate information for project updates and adapt report templates for new projects. • Support scope clarification and management efforts on projects • Identify own training needs and actively participate in training related to LPM topics. • Tailor and reuse existing templates and make suggestions for template improvements. • Contribute to More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

for short durations to suit project needs Participate in industry groups to develop key industry relationships, stay abreast of emerging trends and technologies, promote technical practices, innovation, sharing, and knowledge management Represent Ireland in ITS forums at EU level, or support a senior representative. Understand and work with the interface with other disciplines such as structures, traffic signals More ❯