1 to 25 of 33 Permanent Service Delivery Jobs in County Antrim

those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with … customers, the wider Service Delivery team, and Technical Consultants to deliver high-quality outcomes and drive customer satisfaction. Roles & Responsibilities Service Reporting:Produce both customer and internal service reporting. Service Reviews:Conduct regular reviews with customers. Customer Management:Handle escalations, issues, problems, and requirements. Financial ...

appointment.JOB DESCRIPTIONJOB TITLE: Specialism Lead (EnAble Programme)Post 1 – Finance Specialism LeadREPORTS TO: EnAble Business Transformation Workstream LeadRESPONSIBLE FOR: Leading the provision of specialist service input to the EnAble Programme and ensuring the alignment and integration of the programme’s implementation with existing EA services and processes.The role will … work collaboratively with both the Business Transformation and Technical Workstream Leads to support joined-up delivery across the programme.ENABLE PROGRAMME BACKGROUNDThe EnAble Programme has been established to replace EA One, the Education Authority (EA)’s current Enterprise Resource Planning (ERP) system, and aims to deliver an integrated, efficient, scalable ...

display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Junior Services Project Manager Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial … central role in delivering consistent, high‐quality outcomes across the full project lifecycle. How you will make an impact Lead end‐to‐end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met. Coordinate cross‐functional resources, including engineering teams, partners ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Experience in the delivery of large‐scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities … developing teams. A strong track record of leading organisation-wide digital change, simplifying processes and demonstrating measurable improvements in efficiency, staff experience and service delivery. Experience of managing external technology providers, contracts, budgets and service performance, with the ability to secure value for money and hold suppliers accountable. ...

recruiting a Senior Service Delivery Manager to shape the success of a major transformation programme. You will drive service excellence, strengthen client partnerships, and ensure services evolve to meet changing business needs. This hybrid role is based primarily at the client site in Belfast (2–3 days ...

play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you\'ll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring ...

leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping how the organisation scales … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

Technical Account Manager Belfast | £55,000 + benefits | Permanent | Office-based Are you an experienced Account Manager, Client Delivery Manager or Operations Lead who enjoys leading teams, managing stakeholders and bringing structure to complex client accounts We're working with a growing Belfast-based management services business that partners … with large global organisations, providing specialist support across project management, data, security, finance, compliance and operational delivery . They're now looking for a Technical Account Manager to take ownership of the operational side of one of their key global client accounts. The Role This is a slightly different ...

develop our existing products, and continue growing our customer offerings, base and revenues. Working with and as part of the internal customer development and delivery team, help enhance the success of our customer deployments and product utilisation. You will do this in both a proactive and reactive mode, where … internally we work to enhance product delivery and address any potential problems, and also to respond to customer queries or issues as they are raised. This is a technical role, requiring good teamwork and communication skills working across internal development and delivery teams, customer account management ...

Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. The role focuses on coordinating ITSM processes, governance, and MI delivery to ensure controlled, low-risk IT service delivery across offices. The candidate will balance governance with delivery and work closely with … service owners, vendors and stakeholders. Key requirements include strong ITIL v4 knowledge, 5+ years in an IT environment, and proven stakeholder engagement. #J-18808-Ljbffr ...

Success Advocate (CSA) EMEA Services and Transform Customer Experiences! Are you passionate about building lasting customer relationships, driving world‐class experiences, and ensuring smooth service delivery? At Ciena, we are looking for an energetic and relationship‐driven individual to join our team as a Customer Success Advocate. … communications. How You Will Contribute Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms. Oversee successful delivery of programs and services by leveraging resources across functional teams. Develop project and resource plans to address program requirements effectively. Form and manage cross ...

organisation. You will act as an escalation point for complex or time‐critical major incidents, support team members during high‐severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; Fearless Innovation ...

organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising … expertise and operational oversight to company infrastructure, systems and networks; and develop effective working relationships with internal colleagues and external stakeholders Key Responsibilities: ICT service and Operations management • Oversee the planning, implementation and maintenance of IT systems/networks • Administration and optimisation of Microsoft 365 services. • Manage SaaS applications ...

Shearman’s IT team in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk. The role involves administering ITSM processes, maintaining documentation, and supporting governance forums to ensure controlled, compliant service delivery across the organisation. You will work with service owners, vendors and stakeholders to highlight risks, escalate decisions, and support continual service improvement using data and insights. #J-18808-Ljbffr ...

high visibility environments. This isn’t a role you can do from the sidelines, being on‐site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. You’ll join a newly forming … finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real‐time updates Supporting continual improvement ...

high visibility environments. This isn’t a role you can do from the sidelines, being on-site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. You’ll join a newly forming … finish* Determining severity, verifying priority, and reallocating where needed* Ensuring timely progression through to recovery and resolution* Acting as the central communication point across Service Delivery, technical teams, and leadership* Facilitating incident bridges and conference calls* Keeping stakeholders informed with clear, accurate, real-time updates* Supporting continual improvement ...

sourcing office* Deliver sourcing process including pipeline management, competitive tenders and benchmarking to identify best supplier option is identified and commercial, contractual, performance and service delivery stipulations are embedded and aligned to business requirements.* Ensure and complete all relevant Third Party Risk Management activities on a timely basis … negotiations and contract award.* Proven commercial negotiation and contract management skills, with the ability to deliver measurable value through cost optimisation, risk reduction and service improvements.* Experience developing and executing category plans or procurement strategies aligned to business objectives.* Demonstrated stakeholder management and relationship-building skills, with the ability ...

needs with FutureRange’s capabilities, and drive revenue growth through both retention and acquisition. The successful candidate will be responsible for delivering exceptional client service, shaping account strategies, and expanding FutureRange’s footprint across priority sectors. This is a high-impact, client-facing role that sits at the intersection … strategic partner and ensuring long-term satisfaction, retention and growth. Develop and execute comprehensive account plans aligned with client roadmaps, FutureRange’s service offerings and commercial objectives. Identify new business opportunities within existing accounts through consultative engagement and collaboration with internal technical teams. Proactively develop and pursue new business ...

Ciena is seeking a Junior Services Project Manager to lead end-to-end delivery of services projects across the United Kingdom. You will coordinate cross-functional resources, including engineering teams, partners, and internal stakeholders, to execute delivery plans with strong governance and clear status updates. The role requires … 3+ years in service delivery or project management, with experience managing scope, milestones and risks, and the ability to travel regularly to London or Belfast #J-18808-Ljbffr ...

Southern Health and Social Care Trust is seeking a NIBTS Validation, Compliance & Service Improvement lead at Band 7. The role focuses on assuring validation processes, compliance, and service improvement initiatives within the NIBTS framework. The post offers the opportunity to contribute to the ongoing modernization of information governance … service delivery, working with cross-functional teams across the trust. #J-18808-Ljbffr ...