Service Delivery Manager
- Hiring Organisation
- Mitie Group
- Location
- Armagh, United Kingdom
- Salary
- £ 50 K
present monthly and quarterly business reports for clients and internal stakeholders, highlighting performance trends, risks, achievements and opportunities for continual improvement.Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve productivity, service quality and customer satisfaction.Lead customer service review meetings … complaints and service delivery issues.Excellent communication, presentation and report-writing skills.Strong organisational skills with the ability to prioritise multiple workstreams effectively.Experience leading change and continuous improvement initiatives.Proficient in Microsoft Office applications, particularly Excel, Power BI, Word and PowerPoint.Ability to build and maintain effective customer relationships.Experience managing absence ...