IT Service Delivery Manager
- Location
- Armagh, Northern Ireland, United Kingdom
help build a scalable service-delivery model that keeps pace with the organisation's continued expansion. The role combines people leadership, IT service management and technical oversight. It would suit an established IT Service Delivery Manager, IT Support Manager or IT Operations Manager who enjoys improving services, developing people … technical issues Leading major-incident response and service-restoration activities Overseeing device deployment, employee onboarding and offboarding Improving IT support processes, documentation and knowledge management Using root-cause analysis to reduce recurring incidents Managing relationships with IT suppliers and third-party support providers Monitoring supplier performance and supporting contract ...