Customer Success Manager of Scaled Customers
- Location
- Derry/Londonderry, Northern Ireland, United Kingdom
Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital … tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive maximum benefit from our cybersecurityawareness training platform. This role requires a blend of customer-centric ...