1 of 1 Permanent Management Information System Jobs in County Londonderry

resolving incidents to proactively monitoring systems, improving processes, and collaborating with product owners on change delivery. Responsibilities Diagnose, troubleshoot, and resolve application and system problems, acting as the primary point of contact for incidents disrupting business application services. Deliver excellent internal customer service by applying strong support skills alongside … scripting, and permit-to-operate sign-offs on each application release. Monitor and respond to tickets submitted through the incident management system, prioritising and handling service requests and incidents effectively. Troubleshoot alerts and escalate unresolved issues to the appropriate team, providing relevant diagnostic information ...