Customer Success Manager of Scaled Customers
- Location
- Derry/Londonderry, Northern Ireland, United Kingdom
with Product, Marketing, and Support to create seamless digital experiences and ensure that customer feedback informs product roadmaps. Measure and report on key success metrics, including product adoption, feature usage, churn reduction, and CSAT/NPS scores. Continuously A/B test and iterate digital initiatives to maximize their … create and manage scalable programs that increase adoption, reduce churn, and improve customer satisfaction. Strong analytical skills with a deep understanding of customer health metrics, cohort analysis, and engagement data. Experience designing automated customer journeys, in-app walkthroughs, or digital playbooks. Demonstrated success overseeing or coaching customer success teams ...