3 of 3 Permanent Service Delivery Jobs in County Londonderry

something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. ...

Kainos is seeking an EDM Support Manager to oversee day-to-day support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases, and reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales … align with the product roadmap and drive continual service improvement while supporting account growth and post-deployment success. #J-18808-Ljbffr ...

Managed Service Operative, you will deliver a world-class managed service offering for our cybersecurity-awareness training platform to a portfolio of valued customers. In this role, you’ll act as both a product expert and a trusted advisor—configuring and maintaining awareness campaigns that drive measurable behavioural … European Office, with our HQ located in Derry, Northern Ireland. Key Responsibilities: Configure and manage cybersecurity-awareness programs for managed service customers, ensuring smooth setup and optimal delivery of training and testing campaigns. Design and execute customer‐specific engagement strategies to maximize impact and drive end‐user behavioural ...