2 of 2 Permanent 3rd Line Support Engineer Jobs in Coventry

3rd Line Support Engineer Location: Coventry - Fully Onsite Salary: £35,000 - £50,000 Responsibilities: You will working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support … a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by … remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing new products and technologies. More ❯

Purpose of Role: Are you passionate about IT? Do you enjoy problem-solving and embracing innovation? Join our internal support team at Vinci Energies UK & ROI as an IT Support Engineer, supporting a range of software and hardware across 25 offices in the UK … and ROI. Role Overview: We are seeking a knowledgeable and experienced IT Support Engineer to join our technical team in Coventry. The ideal candidate will have a proven track record of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity … telephone, or email. Key Responsibilities: Customer Support: Handle escalated calls from customers across the UK and provide excellent customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments. On-Site Support: Travel to customer sites as required for planned meetings More ❯